Customer Service Policy

Last Updated: 20 November 2023

1. Customer Service Commitment

At Harper Luxe Serviced Apartments, we are committed to providing exceptional customer service. We aim to exceed your expectations in every interaction.

2. Communication Channels

Contact Information: You can reach our customer service team via email at info@harperluxe.co.uk or by phone at +44 1582-696311 or +44 7774 110252
Operating Hours: Our customer service team is available during regular business hours Monday to Friday, 9:00 AM to 5:00 PM

3. Response Time

We strive to respond to all customer inquiries, concerns, or feedback within 2 working day. If your matter requires more time for resolution, we will keep you informed of the progress.

4. Reservation Assistance

If you need assistance with reservations, modifications, or cancellations, our customer service team is here to help. Please provide your reservation details for prompt and accurate support.

5. Handling Complaints

We take customer complaints seriously. If you have a complaint, please contact our customer service team, and we will work diligently to address your concerns and find a satisfactory resolution.

6. Refund and Cancellation Policy

For information on our refund and cancellation policies, please refer to the specific terms provided during the reservation process or contact our customer service team for assistance.

7. Privacy and Data Security

Your privacy is important to us. For details on how we handle your personal information, please refer to our Privacy Statement on our website.

8. Accessibility Assistance

If you require assistance accessing information on our website or have any accessibility concerns, please contact our customer service team for support.

9. Changes to Customer Service Policy

We reserve the right to modify this Customer Service Policy at any time. The date of the most recent update will be indicated at the top of this document.

Contact Us

If you have any questions or concerns about our Customer Service Policy, please contact us at info@harperluxe.co.uk

Thank you for choosing Harper Luxe Serviced Apartments.